Work at yumchaa

Got some mad brewing skills? We want to hear from you!

Team Members & Supervisors

Closing Date: No closing date

Apply

We’re always looking for enthusiastic, hard working and reliable people to join us in our cafes and market stalls.

In the shops you will be required to greet each customer who comes in with a smile, take, prepare and serve orders, keep the shop clean and tidy, handle cash and provide excellent customer service at all times.

On the market stalls you will get the chance to show us how well you are able to work on your own, introducing customers to our loose leaf teas and meet sales targets. This is a great opportunity to use your inter-personal skills to draw in a crowd to promote and sell our tasty teas!

If this sounds like your cup of tea please get in touch!

Shop Managers (Various Locations) 40 - 48 Hours/Week

Closing Date: No closing date

Apply

Normal Working Hours:  5 days, 48 Hours per week, including weekends, early shifts (7am), late shifts (10pm) and public holidays

Salary: £20k – £24k pa (depending on experience) + performance related bonus

Holiday: 20 days + 8 Statutory

Job Purpose: Yumchaa Tea is looking for an experienced and energetic shop manager to help run the day to day operations of one of their unique tea shops and assist the business with its ambitious plans for expansion.  A unique opportunity to make a real impact at an exciting and rapidly growing brand.

Roles and Responsibilities:

  • Responsible for driving shop turnover and ensuring other KPI targets are met
  • Recruitment and induction of new team members
  • Rota planning
  • Responsible for the ongoing training and development of new and existing Yumchaa team members through on the job training and regular reviews and feedback
  • Ensure all staff understand and uphold Yumchaa company policy. Addressing any breaches of company policy in accordance with the company disciplinary procedure.
  • Product ordering to ensure full availability and minimise wastage
  • Addressing staff personal and welfare concerns
  • Ensure all team members deliver exceptional customer service every day
  • Ensuring shop trading law compliance
  • Management of shop cash procedure

Desired Skills:

  • Sales and target driven
  • Natural leader, excellent communication skills
  • Strong organisational skills
  • Self-starter – proactively seeks to develop and improve the business every day
  • Customer service orientated
  • Fluent English
  • Boundless energy!

Desired Experience:

  • Minimum of 2 years management experience in a hospitality role, preferably in a coffee shop environment
  • Experience of recruiting, training and developing customer service orientated teams
  • Proven track record of meeting and exceeding challenging targets
  • History of improving customer service in a fast paced hospitality environment